PRIVACY

LivePersona Privacy Notice

This notice explains the categories of information LivePersona uses to operate accounts, subscriptions, live sessions, diagnostics and support.

Account and transaction data

We process account identifiers such as username and email, securely hashed authentication credentials, subscription and entitlement state, order/payment references, credit balances and billing ledger records.

Session and diagnostic data

To operate and troubleshoot real-time sessions, LivePersona records service metadata such as session identifiers, status transitions, durations, usage totals, provider references, errors, recovery events and technical diagnostics. This information helps reconcile billing and diagnose failures without requiring secrets to be shown in the user interface.

Live media

Live video and audio may be processed by the services required to deliver the selected transformation or voice feature. Media handling can involve third-party infrastructure providers. LivePersona aims to keep operational logging focused on metadata and diagnostics rather than exposing provider credentials or unnecessary sensitive content.

Support messages

Messages submitted through the Contact page are stored with the name, email, subject and message you provide so administrators can respond to and resolve the request.

Security

Web sessions use secure HttpOnly cookies. Provider credentials are kept on the server rather than sent to the desktop or browser where the integration permits it. Access to billing, provider and diagnostic controls is restricted to administrator roles.

Retention and requests

Operational, billing and audit records may be retained as needed for account administration, reconciliation, security and legal obligations. You may contact us through the Contact page to ask questions about your account information or a privacy request.