TERMS

LivePersona Terms of Service

These terms describe the operating rules for LivePersona accounts, subscriptions and live-session services. By creating an account or using the service, you agree to use it lawfully and in accordance with the plan and product limits shown at purchase.

Accounts and access

You are responsible for keeping your account credentials secure and for activity performed through your account. We may suspend access where necessary to protect the service, other users, providers or payment integrity.

Subscriptions and credits

Plans provide account access for the stated duration and grant the credits shown at activation. Standard plans are priced below US$100; plans priced at US$100 or more are presented as Elite. Plan classification does not by itself guarantee dedicated provider capacity. Session availability remains subject to technical and provider capacity limits.

Voice add-on

Where offered, neural voice is an optional entitlement added to a plan for the displayed fee. Enabling voice does not create unlimited voice minutes. Converted voice usage is metered alongside the live session and consumes available account balance according to the active service rate.

Usage and billing

LivePersona may reserve credits before a session starts and settle the actual charge after usage is finalized. If provider usage is delayed or uncertain, settlement may remain pending until it can be reconciled. The account dashboard is the primary record of plan status, credits, session receipts and order state.

Payments

Manual orders remain pending until payment is verified. When automated payment processing is enabled, confirmation from the payment provider will be used to activate the same order record. Duplicate payment or activation requests are processed idempotently where supported.

Acceptable use

You must not use LivePersona to violate law, impersonate another person deceptively, infringe intellectual-property or privacy rights, bypass platform safeguards, harass others, or conduct fraud. You are responsible for obtaining any consent required for the images, voices and live communications you use.

Service changes

Real-time AI services depend on third-party compute, network and media providers. Features, provider availability and safe concurrency limits may change as the service is measured and improved. We may pause new session admission to protect active calls, billing integrity or provider funds.

Support

Questions about an account, order or session can be submitted through the Contact page. Do not include passwords, provider API keys or other secrets in support messages.